Accolade Support has worked closely with several clients well beyond taking calls. We provide several additional services to help your business and provide a complete integration experience. We’ve found that the input of our agents that take your calls on a daily basis, combined with experiences that our consultants have from other clients in various, similar, or identical sectors, is invaluable. Accolade Support crafts the best possible plans to address customer issues, attract new customers, and surpass your competition. We look beyond data and analytics to help companies meet and surpass their goals.
Product Management Services
Accolade Support has worked with numerous tech companies to consumer goods companies to create Competitive Analysis Documents, Marketing Requirement Documents, Product Requirement Documents, Product Road Maps, SWOT Documents, and several other product development or marketing documents. These tools help to guide teams to build superior products with features or benefits that customers, want, need, and buy. This gives your products the ability to attract new customers, attract customers from your competition, increase market share, and increase sales.
Website Design Services
Accolade Support will occasionally suggest changes to any client website based on customer calls and where they tend to run across issues finding information as part of your regular call center services. However, Accolade Support can build any type of website you’d like using almost any tool, or help to improve and upgrade an existing site. We have design experts who create amazing visual designs, people who can hand code a website from scratch, or use any website design and content management system tools you’d like. That will enable you or your staff to easily change or add content whenever you’d like, or have us do it at the lowest possible rate.
Social Media Support Services
Social media is a good investment for most companies. A social media online presence is important to have. Even if your company doesn’t have sales and newsworthy items to announce often, it’s good to post something about your industry. Or, post free tips on what you do. You don’t need to have a large social media plan and budget, or bombard people with posts numerous times a day. Accolade Support can work with you to develop a Social Media Plan that meets the needs of your business and helps you to grow. We also work with high volume social media services.
Chat Support Services
Accolade Support can handle your website chat. Certain chat programs don’t record the chat duration. We’ll use any chat program, and can suggest a few that will enable us to track billable time. Website chat can be popular on websites. However, there are drawbacks. People type at 35 to 60 words per minute. The average verbal conversation communicates at over 140 words per minute. Typing is subject to interpretations. We’ll meet any chat needs you’d like with our dedicated or shared plans. Please contact us to discuss the system you currently have and to create a plan that meets your needs.