Shared support starts at only $139/mo and is a cost effective solution for almost any business.
Shared Support is the industry standard call center services model where agents handle your calls, and the calls of other clients as well. Since we bill for calls, not wait time, it's in our best interest to staff agents to meet the needs of all clients with the lowest wait time. With remote agents, we can often bring in people very rapidly.
Dedicated agents are focused on only your calls, your customers, and can be hired with criteria that meet the custom needs of your business.
If you need people who have experience with horses, web hosting, car parts, ISP services, lumber, MS Exchange Server, sailing, or almost anything, we can find people with the right experience.
Dedicated agents also help to reduce any potential wait times during unexpected call spikes. Prices vary based on experience, but often provide significant savings under higher call volumes.
Hybrid support combines all of the benefits of both shared and dedicated support.
When all dedicated agents are busy, calls roll over to shared support agents who are familiar with your calls as well.
Hybrid Support ensures that your callers get dedicate experts on your products, and the lowest possible wait times.