Services Provided For... |
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1. Pay ONLY for talk time. No hidden charges for queue time, transfers, or greeting time. Many competitors charge for time when callers are waiting for an agent. 2. Accolade Support will auto-adjust you to the lowest shared support rate each month. There is no upgrade-only option. 3. We maintain an average wait time of less than 30 seconds to reach a live agent. We can achieve this providing shared and dedicated support 24/7, or on any custom schedule you need. |
...The Accolade Support Difference
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More Than Just A Call Center...
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Product Services. Accolade Support provides Product Management and a team of consultants in various specialties and vertical markets from software to hardware and consumer goods. Integration and tools to reduce costs. Accolade Support can enable your customer experience to include trained Artificial Intelligence (AI) chat with live monitoring, various CRM systems, predictive dialers and a suite of tools to meet your custom, changing, and growing needs. We are not re-sellers for any solution. We provide consulting at every level from selection through implementation. Agent placement services. If you're looking for agents locally to work for your company in your offices, or to outsource full-time or part-time agents with a specialized skill set, Accolade Support can provide recruitment services. |